Shipping policy
RECOVEREASE – Shipping Policy
ORDER PROCESSING
We aim to process orders as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational factors.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
SHIPPING DESTINATIONS
RECOVEREASE ships to eligible destinations shown during checkout. Available shipping methods and delivery estimates may vary depending on your location and the products in your order.
If shipping is not currently available to your destination, you will be notified during checkout.
SHIPPING COSTS
Standard shipping is currently $20 where applicable.
We offer automatic free shipping on qualifying orders of $75 or more. The qualifying amount is calculated at checkout based on the store’s applicable currency and market settings.
Final shipping charges, if any, will always be displayed at checkout before payment.
ESTIMATED DELIVERY TIMES
Australia: approximately 5–8 business days.
Other eligible international destinations: approximately 7–15 business days.
Delivery estimates begin after an order has been processed and shipped. These timeframes are estimates only and are not guaranteed.
TRACKING
Tracking information will be provided by email when available. Please allow some time for tracking information to update after your order has been dispatched.
DELAYS
Delivery may occasionally be delayed due to customs processing, carrier delays, weather, public holidays, high order volumes, or other circumstances outside our reasonable control.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where these charges are not collected at checkout, they may be the responsibility of the customer, subject to applicable law.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information at checkout. Please contact us as soon as possible if you notice an error in your shipping address. We cannot guarantee that an address can be changed after an order has been processed or shipped.
LOST OR DAMAGED ORDERS
If your order arrives damaged or appears to be lost in transit, please contact us so we can review the situation and assist you with the appropriate next steps.
CONTACT
If you have any questions about shipping or delivery, please contact us using the contact information provided on our website.
RECOVEREASE
Recover Better. Live Better.